No Service from Gap Cover
We have gap cover with Sanlam, we have never claimed before and this is our first time but what a nightmare. In December of 2020 my wife put in for a claim from the doctor that the medical aid did not cover, with no response, then on Feb 2021 she tried again and tried contacting by phone aswell but no luck. 6 months later and no one have contacted us, why do we pay this people each month, for no service Policy nr: ******
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Replies (7)0
Replies (7)
Sanlam's replyOfficial
31 May 2021, 11:02Good day, Marius
We have acknowledge receipt of your complaint. We referred your matter to the relevant department for further assistance.
Kind regards,
Sanlam Client Relations
We have acknowledge receipt of your complaint. We referred your matter to the relevant department for further assistance.
Kind regards,
Sanlam Client Relations
Sanlam's reply31 May 2021, 11:02
Official
Good day, Marius
We have acknowledge receipt of your complaint. We referred your matter to the relevant department for further assistance.
Kind regards,
Sanlam Client Relations
We have acknowledge receipt of your complaint. We referred your matter to the relevant department for further assistance.
Kind regards,
Sanlam Client Relations
Sanlam's replyOfficial
31 May 2021, 16:38Dear Marius
We were informed that one of our consultants made contact and assisted you with your claim complaint.
Regards,
Sanlam Client Relations
We were informed that one of our consultants made contact and assisted you with your claim complaint.
Regards,
Sanlam Client Relations
Sanlam's reply31 May 2021, 16:38
Official
Dear Marius
We were informed that one of our consultants made contact and assisted you with your claim complaint.
Regards,
Sanlam Client Relations
We were informed that one of our consultants made contact and assisted you with your claim complaint.
Regards,
Sanlam Client Relations
's updateReviewer Update
01 Jun 2021, 09:00Yes, I was contacted and was said I will receice an email to wich I must respond, still waiting on that email since yesterday
's update01 Jun 2021, 09:00
Reviewer Update
Yes, I was contacted and was said I will receice an email to wich I must respond, still waiting on that email since yesterday
Sanlam's replyOfficial
01 Jun 2021, 09:02Dear Marius
We are following up with the responsible team.
Kind Regards,
Sanlam Client Relations
We are following up with the responsible team.
Kind Regards,
Sanlam Client Relations
Sanlam's reply01 Jun 2021, 09:02
Official
Dear Marius
We are following up with the responsible team.
Kind Regards,
Sanlam Client Relations
We are following up with the responsible team.
Kind Regards,
Sanlam Client Relations
's updateReviewer Update
15 Feb 2023, 08:09And till today 15 February 2023 no further feedback
's update15 Feb 2023, 08:09
Reviewer Update
And till today 15 February 2023 no further feedback
Sanlam's replyOfficial
15 Feb 2023, 11:18Good day Marius
We have escalated your complaint to our Gap Cover Department.
Regards
Sanlam Client Care
We have escalated your complaint to our Gap Cover Department.
Regards
Sanlam Client Care
Sanlam's reply15 Feb 2023, 11:18
Official
Good day Marius
We have escalated your complaint to our Gap Cover Department.
Regards
Sanlam Client Care
We have escalated your complaint to our Gap Cover Department.
Regards
Sanlam Client Care
Sanlam's replyOfficial
15 Feb 2023, 13:49Hi Marius
We have responded via a private message.
Regards
Sanlam Client Care
We have responded via a private message.
Regards
Sanlam Client Care
Sanlam's reply15 Feb 2023, 13:49
Official
Hi Marius
We have responded via a private message.
Regards
Sanlam Client Care
We have responded via a private message.
Regards
Sanlam Client Care