NA
Nicola A
1 reviews | Active since Jan 2020
02 Dec 2024, 17:47
No service for premium clients!
I called in over 18 days ago to Sanlam. A consultant provided a reference said someone would call back in a few days, no one called. I escalated the matter on 27 November, they marked it as urgent, STILL no one are provided feedback or has call me. My premium is R11 200 per month, I am not a small client!! Terrible non existent service.
I will never take out a policy with Sanlam again, I expected more.
Helpful (0)
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Replies (2)
Sanlam's replyOfficial
02 Dec 2024, 18:29Good day Nicola
We apologise for this negative service experience. Your complaint has been escalated to the relevant team to assist you.
Regards
Sanlam Client Care
We apologise for this negative service experience. Your complaint has been escalated to the relevant team to assist you.
Regards
Sanlam Client Care
Sanlam's reply02 Dec 2024, 18:29
Official
Good day Nicola
We apologise for this negative service experience. Your complaint has been escalated to the relevant team to assist you.
Regards
Sanlam Client Care
We apologise for this negative service experience. Your complaint has been escalated to the relevant team to assist you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
03 Dec 2024, 12:46Good day Nicola
This is to confirm that you have been contacted and feedback was provided via email.
Regards
Sanlam Client Care
This is to confirm that you have been contacted and feedback was provided via email.
Regards
Sanlam Client Care
Sanlam's reply03 Dec 2024, 12:46
Official
Good day Nicola
This is to confirm that you have been contacted and feedback was provided via email.
Regards
Sanlam Client Care
This is to confirm that you have been contacted and feedback was provided via email.
Regards
Sanlam Client Care