NO SERVICE DELIVERY

AN EMAIL WAS SENT THROUGH ON THE 2ND NOVEMBER 2015 REGARDING A PAYOUT FOR AN EDUCATIONAL POLICY.<br> <br> TO DATE NOTHING HAS BEEN PAID OUT.<br> <br> WHEN THE CALL CENTER WAS CALLED I WAS INFORMED THAT THEY ARE EXPERIENCING A BACK LOG AND THAT I CAN NOT BE TOLD WHEN THE PAYOUT WILL HAPPEN.<br> <br> WHICH TO ME IS UNACCEPTABLE SINCE SCHOOL IS ABOUT TO START AND CERTAIN NECESSITIES NEED TO BE DONE!!!<br> <br> IF THE TURN AROUND TIME IS 3 TO 5 WORKING DAYS WHY SHOULD IT TAKE 2 MONTHS BEFORE AN ACCOUNT CAN BE ATTENDED TO?<br> <br> I WOULD LIKE TO HAVE FEEDBACK ON THIS MATTER BEFORE THE END OF BUSINESS TOMORROW.