No service

My husband is waiting for his pension payout, sanlam sent him an sms on 19th of April stating they would payout within 2 weeks, it's 3 weeks now and nothing and he emailed them 5 days ago because no one picks up the phone when you call and they haven't even bothered responding to his email!!

This is the sms that was sent to him: Dear R Steyn, we confirm that Sanlam is busy processing your benefit claim. Provided we have received all relevant supporting documents/information, the claim should be finalised within 2 weeks. If you have any queries kindly contact ***.*Terms on www.sanlam.co.za

He can be contacted on ***