No service at all from Assupol

I took out a policy with Assupol in November last year, i was later told that the accidental cover is not included. I called and spoke to the sales lady and she confirmed that it will be added and the premium will be adjusted and i agreed to that. When premiums went off i realised that the premiums haven't changed thus meaning that the cover hasn't been added. I called again on the 28/03/2018 and spoke to Maleseba and she confirmed that i requested the cover to be added and they will rectify it and again the premium went off which didn't include the accidental cover. Now i want to know if Assupol does indeed cater for their clients by giving their clients exactly what they require from them. I feel that i've been going back and forth at my expense calling Assupol to correct my cover and know one seems to be willing to assist me. Can this issue be sorted out ASAP please