JM
JABU M
1 reviews | Active since Aug 2015
26 Nov 2021, 14:16
No service
Iyo we thought government service was bad, Sanlam takes the crown. A year has passed without my Aunt receiving payment for her deceased son. Even sanlam complain department it's worse they don't care. I feel sorry for beneficiaries.
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
26 Nov 2021, 14:37Dear Jabu
We acknowledge receipt of your complaint. Please confirm if the ID number you provided in the private field is that of the deceased.
Thank you and regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Please confirm if the ID number you provided in the private field is that of the deceased.
Thank you and regards
Sanlam Client Relations
Sanlam's reply26 Nov 2021, 14:37
Official
Dear Jabu
We acknowledge receipt of your complaint. Please confirm if the ID number you provided in the private field is that of the deceased.
Thank you and regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Please confirm if the ID number you provided in the private field is that of the deceased.
Thank you and regards
Sanlam Client Relations
JM
JABU M's updateReviewer Update
26 Nov 2021, 14:51Yes it is. ID ***
JM
JABU M's update26 Nov 2021, 14:51
Reviewer Update
Yes it is. ID ***
Sanlam's replyOfficial
26 Nov 2021, 15:40Thank you, Jabu
We have escalated and our team is investigating further.
Regards
Sanlam Client Relations
We have escalated and our team is investigating further.
Regards
Sanlam Client Relations
Sanlam's reply26 Nov 2021, 15:40
Official
Thank you, Jabu
We have escalated and our team is investigating further.
Regards
Sanlam Client Relations
We have escalated and our team is investigating further.
Regards
Sanlam Client Relations
JM
JABU M's updateReviewer Update
29 Nov 2021, 09:08Good morning, just wanted to thank Naajidah Spruit from complains department for going out of her way to ensure the money is paid before end of The month. She's been very professional and very helpful to resolve this issue.
JM
JABU M's update29 Nov 2021, 09:08
Reviewer Update
Good morning, just wanted to thank Naajidah Spruit from complains department for going out of her way to ensure the money is paid before end of The month. She's been very professional and very helpful to resolve this issue.
Sanlam's replyOfficial
29 Nov 2021, 11:01Dear Jabu
We are glad to the that your matter was taken care of efficiently. We will pass on your feedback to the consultant.
Kind regards
Sanlam Client Relations
We are glad to the that your matter was taken care of efficiently. We will pass on your feedback to the consultant.
Kind regards
Sanlam Client Relations
Sanlam's reply29 Nov 2021, 11:01
Official
Dear Jabu
We are glad to the that your matter was taken care of efficiently. We will pass on your feedback to the consultant.
Kind regards
Sanlam Client Relations
We are glad to the that your matter was taken care of efficiently. We will pass on your feedback to the consultant.
Kind regards
Sanlam Client Relations