mS
mariolet S
1 reviews | Active since Aug 2019
20 Nov 2019, 08:39
No servicce received after a month of following up.
Morning
Its been over a month where i struggle to get feedback regarding my moms funeral plan that was cancelled but payment was made. I have spoken to Phila and Peaceness Nala but no feedback from them. I don`t know if they don`t care or feel they do not want to help customers but this is totally perfetic. My mother is old and i can not afford for her not having a funeral plan. I need someone to help me today please. My celphone number is *** and ***
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Replies (2)
Sanlam's replyOfficial
20 Nov 2019, 08:59Good day, Mariolet
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Sanlam's reply20 Nov 2019, 08:59
Official
Good day, Mariolet
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Sanlam's replyOfficial
20 Nov 2019, 10:41Good day, Mariolet
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations
Sanlam's reply20 Nov 2019, 10:41
Official
Good day, Mariolet
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations