No sense of urgency ?

So once again im here... A few months back after I complained about sanlam w.r.t my Dad's insurance that has not paid out and honestly I was assisted but unfortunately we were not happy with the outcome/decision that was taken by the Board of Trustees and it was disputed as per procedure that was explained. Early April I sent out a letter attached with proof that was requested and I was told that it is going to take up to 21 working days. Last week I called and I was told to wait another 21 working days and I sent out an email however no one got back to me. I decided to call again today and I was told that they are still waiting for the board. Once again we are being taken up and down and I honestly feel that Sanlam is dragging this process for too long now. We are under a lot of pressure especially with one of my sister's that has to go back to school next month but she cannot register due to funds not being paid. I specifically sent a request early thinking that by now it will be sorted or atleast at its final stage but disappointingly thats not the case.We can really not wait another month/months before we can be assisted.

Please Please Please assist.