No sense of urgency

Good day,

Sanlam didn't send me any email . I missed their call in the morning and when I called back , I was on the line for 30 Min again until I dropped the call

Good day

Please note that my query is still not resolved.

I sent a follow up email to your office on the 29th October, made another follow up on the 04th November , to date, i have not received assistance.

The filing is closed already and i have been waiting for my directive to be corrected. Does one need to come to your offices to be assisted? this is really frustrating. when one calls, you hold the line for over 20min and then the line gets cut off.

so frustrated!!

Good day.

Please be aware that I have not received assistance since my last correspondence; I even attempted to phone Sanlam several times in the week, but as usual, you are on hold for more than 20 minutes before the line is disconnected. I've now received a penalty from SARS because Sanlam refuses to help me. Is this a fair situation? I am really frustrated at the moment because I am not receiving joy from them.

I have called, emailed and made follow ups, but no one comes back to me.

Can someone please do their Job and rectify my directive/IRPF so that i can submit my returns.

Horrible customer experience.

I am so frustrated.

I am now beyond angry and frustrated because no one is getting back to me.

I sent an email to Sanlam on the client services and complaints email address. After a week, I sent a follow up email...and have done so weekly via email and I have yet to receive response and today is the 19th of November 2024. I attempted Hello peter to assist but i am still not getting any joy.
Between sending email follow ups, numerous calls and getting cut off, i just don't now what to do anymore. I still have the penalty assessment fee to pay for at SARS, which could have been avoided if someone had actually done their job. SANLAM, Please amend my directive/IRP5 so that i can submit , I cant afford to be penalized again.

LORD! Is this how you treat your clients? or does one have to involve authorities or come to your office and protest

Good day,

I was initially relieved to have someone address my query, but that relief was short-lived.

Penelope Mogwena responded to my query, called me, and explained that everything would be resolved once she received my IRT12. Since the 20th, I have been following up with Penelope, pleading for her to acknowledge my email, but my requests have gone unanswered. I don’t think you understand the seriousness of this issue - I have been penalized by SARS because of this. My experience with Sanlam has been terrible, and I don’t know what to do anymore. I urgently need that IRP5 to be corrected.