No responses, no payments

Hi<br> <br> Requested that my RA be paid out in August. Submitted and re-submitted on numerous occasions, as the documents expire.<br> Then a few weeks ago, get told that my Tax number is not active. Went to SARS myself, and sorted it out. Now, i am waiting and waiting for a reply. Nobody can tell me where the money is, when it will be paid, nothing. After i asked again, it seems that the tax directive has not been app**** for, and the documents expire again tomorrow, 2 June. How long will we wait for our money here? Monthly, you take your debit orders SANLAM!<br> <br> Also, i sent countless emails, with no response from a human - just acknowledgement of receipt. No phone calls, no follow ups nothing. Really, if you guys take a fee for this service you should be ashamed!<br> <br> Who is losing the money that i wanted reinvested into a fund where there is actually people that look after their clients and their wealth???? I think i should be getting my money plus my growth that i lost because of the poor service in your organisation!