No Response w.r.t. Provident Fund Payout

Good day, I have been trying for over a month (since 03 Aug 2020) to contact someone at Sanlam with regards to my provident fund payout. I send emails to the call center and Latoya Snyders and then the call center agent forwards the request to Latoya Snyders again as well, and yet I receive absolutely no feedback from Latoya or anyone else that can assist in the matter. I truly do not understand what the possible issue can be. I need to know whether my withdrawal application has been received and when I will receive the payout. I would also like to point out, that it would be unfair to delay the payout any longer, as it is hardly my fault that the relevant department isn't responding to emails or processing their paperwork in time. Thank you for your assistance.