No response via email

The few people I spoke to in the 5 years I've been with Sanlam were all very friendly but it honestly feels like they don't have enough staff because talking to them on email is like talking to a brick wall. I just asked for a statement 2 weeks ago and I'm not getting any response at all. I didn't want to write this review but it seems like literally the only way to get a response. If it wasn't for the lack of communication Sanlam would've been a really good company.