JL
James L
1 reviews | Active since Mar 2014
20 Apr 2016, 19:02
No response to reply email
I sent a reply email to Sanlam (Ms Abrahams) on 6 April with Service request number ***. I waited for 10 working days for their reply. I sent another reply email again today. Now, I have another Service request number *** AND have to wait another 15 working days (13 May). My RA matured in Feb. I need my money.
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Replies (2)
Sanlam's replyOfficial
20 Apr 2016, 19:06Hello jelwjelw,
We acknowledge receipt of your complaint and apologise for the inconvenience caused. We'll investigate it urgently tomorrow and provide direct feedback to you.
Regards
Client Relations
We acknowledge receipt of your complaint and apologise for the inconvenience caused. We'll investigate it urgently tomorrow and provide direct feedback to you.
Regards
Client Relations
Sanlam's reply20 Apr 2016, 19:06
Official
Hello jelwjelw,
We acknowledge receipt of your complaint and apologise for the inconvenience caused. We'll investigate it urgently tomorrow and provide direct feedback to you.
Regards
Client Relations
We acknowledge receipt of your complaint and apologise for the inconvenience caused. We'll investigate it urgently tomorrow and provide direct feedback to you.
Regards
Client Relations
JL
James L's updateReviewer Update
10 May 2016, 12:05Thank you to all. Everything was solved the very next day of this complaint.
JL
James L's update10 May 2016, 12:05
Reviewer Update
Thank you to all. Everything was solved the very next day of this complaint.