No response to emails!

Item: Sanlam
Rating: 1
Author: Niel N

I have tried on three separate occasions to request an outstanding IRP5/IT3a/tax directive for a pension fund payout, but emails to both *** and *** go unanswered. This is beyond pathetic!

Helpful (0)

Replies (3)

Sanlam's replyOfficial

02 Nov 2020, 10:05

Dear Niel

We acknowledge receipt of your complaint and will refer it to the relevant department to investigate.

Kind regards
Sanlam Client Relations

Sanlam's reply02 Nov 2020, 10:05

Official

Dear Niel

We acknowledge receipt of your complaint and will refer it to the relevant department to investigate.

Kind regards
Sanlam Client Relations

Niel N's updateReviewer Update

16 Nov 2020, 10:53

Fantastic, thanks to Naajidah for sorting out both my queries in such a speedy manner!

Niel N's update16 Nov 2020, 10:53

Reviewer Update

Fantastic, thanks to Naajidah for sorting out both my queries in such a speedy manner!

Sanlam's replyOfficial

16 Nov 2020, 11:16

Dear Niel

We are pleased to hear that your matter was take care of efficiently. We will pass on your excellent feedback to the consultant.

Thank you for taking the time to post this wonderful review.

Kind regards,
Sanlam Client Relations

Sanlam's reply16 Nov 2020, 11:16

Official