pM
palesa M

1 reviews | Active since Nov 2013

08 Jun 2015, 11:54

No response on fund withdrawal after maximum time

Hi <br> <br> I am not please with the response / feedback or lack thereof that I am receiving from Sanlam regarding y retirement fund withdrawal.<br> <br> I was told that the withdrawal with take between 4 to 6 weeks t be finalized and I am at the end of the 6 weeks and beginning the 7th week on this and still I am being given the run around because the supervisor has not authorised the payment. I have not even once received feed back regarding the progress of this and I am the one following up and everything I am told to call again a few days later or there is no response at all.<br> <br> I am fed up of waiting for this payment to be finalised and I refuse to wait any longer. I spoke to Khensani this morning who told me that it will take the \supervisor another 4 days to authorize and that I should follow up in 2-3 days...again

0
Replies (1)
Sanlam
Sanlam's reply08 Jun 2015, 12:01
Official
Hello Palesa23,

We acknowledge receipt of your complaint your complaint and will refer for urgent investigation. We apologise for the inconvenience caused.

Regards
Client Relations