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RS
Renette S

1 reviews | Active since Jun 2016

11 Apr 2018, 16:04

No response on customer care line

I have been trying to reach the customer care line. After 25 minutes I ended the call. Still no answer. This is totally unacceptable.

0
Replies (6)
Sanlam
Sanlam's reply11 Apr 2018, 16:35
Official

Good Day,

We acknowledge receipt of your complaint. We will refer your complaint to the relevant department for further investigation.

Kind regards

Client Relations

Sanlam
Sanlam's reply11 Apr 2018, 16:35
Official

Good Day,

We acknowledge receipt of your complaint. We will refer your complaint to the relevant department for further investigation.

Kind regards

Client Relations

Sanlam
Sanlam's reply13 Apr 2018, 11:56
Official

Good day

We have been informed that contact was made and an update on your claim status was provided.

Regards,

Client Relations

RS
Renette S's update26 Apr 2018, 12:43
Reviewer Update
I tried today again on ***. So far I have been waiting for 15 minutes. No reply. How is it possible that nobody answers the phone?
Sanlam
Sanlam's reply26 Apr 2018, 14:07
Official

Good day

We acknowledge receipt of your post and will refer it to the relevant department for investigation.

Thank you and Regards,

Client Relations

Sanlam
Sanlam's reply30 Apr 2018, 10:01
Official

We have been informed that direct axis made contact with you .

Regards,

Client Relations