No response, no payout on death claim

<p>I submitted a death claim 5 days ago ( policy ref SG ********** 0. My cousin will be laid to rest tommorow. I have not received any response as to why the policy did not pay out. I therfor can not assure a dignified funeral for my loved one. I left countless inbox msgs on Fb, I called and all they tell me is that they don't have any information. What am I suppose to do now with no money to bury my loved one. I'm really frustrated and dissapionted in the service I received from sanlam. Sanlam does not care about their clients or their loved ones</p>