No Response & Incorrect Charges on Continuation Policy

I am extremely disappointed with the service I have received from Safrican.

I have been a loyal member for over years, where deduction were taken straight frpm my payslip. After a decision of not renewing my contract in the SANDF in December 2025, I was advised to apply for a continuation policy, which I did. I also made a manual payment in January 2026 as instructed.

However, when I received my new policy documents, I noticed several discrepancies:

After reapply for change of payment method the following changed, My premium as the main member increased same time, with changes to my benefits that were not properly explained. My dependents’ premiums were increased significantly. My daughter, who I added, is missing from the policy. An additional family member I included did not correctly reflected. cover amounts were now higher A waiting period was app**** to external family members who were already covered previously through salary deductions.

I immediately sent a detailed email with all supporting documents (old policy, new policy, and proof of payment) requesting a full review and correction.

It has now been almost 2 months, and I have received no response, no corrections, and I am still being overcharged, even after I have sent so many emails and made calls.

This level of service is unacceptable, especially for a long-standing client who has consistently met payment obligations. I expect:

A full correction of my policy Removal of incorrect waiting periods Adjustment of premiums and benefits to reflect the correct structure Urgent feedback and resolution