No response from Sanlam Trust – urgent assistance needed

I sent a quotation to Sanlam Trust on the 20th of March and was told it would take 10–14 working days to be processed. It is now late April and I still have not had my request processed I have sent multiple follow-up emails, but they are being ignored. I honestly don’t understand what I am supposed to do at this point. What was the point of my father working so hard to set up a trust for me if I cannot receive any benefit or help from it? This situation is really unacceptable. I have been patient for too long. Can my request please be processed as soon as possible? I am a person too—please have some compassion.my life is getting frustrating because of u guys I would appreciate an urgent response and resolution to this matter.