No Response from Sanlam on Beneficiary Trust Termination – Ignored Despite Formal Complaints

I am deeply disappointed by the complete lack of feedback and accountability from Sanlam regarding the termination and payout of my daughters beneficiary trust.

We submitted a formal request and followed all procedures. After receiving no response, I escalated the matter—first through Sanlam's Complaints Department and then via their internal Ombudsman. Despite clearly requesting an outcome by 20 June (giving more than 7 business days' notice), I have been completely ignored.

To make matters worse, my query keeps getting passed around via internal emails without resolution, accountability, or even basic acknowledgment. I have done everything correctly on my side and have simply been met with silence.

It is clear from the many reviews here on HelloPeter that I am not alone. I am now forced to consider escalation to external bodies like the National Financial Ombud Scheme because Sanlam has failed to treat this as the serious matter it is. People's livelihoods and rights are affected, yet Sanlam treats these concerns as trivial.

I am asking Sanlam—once again—to urgently resolve this matter and provide a written response without further delay.