MH
Markus H
1 reviews | Active since Nov 2018
24 Apr 2020, 13:48
NO Response from Sanlam during Covid-19 lockdown
No response from Sanlam since the beginning of the month, eventually emailed them on the 11 April 2020 to request assistance with a 3 months payment holiday from my Sanlam personal loan due the President implementing the Covid-19 lock down, did not receive any response from them as well, I then submitted my request for assistance on the client Portal, once again, no response from anyone. Today the premium went off. Clearly Sanlam have no intention in assisting any of their clients and just blatantly ignore their emails. This was not what I expected from such a reputable company as Sanlam, they are only THINKING AHEAD for themselves and not their clients.
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
24 Apr 2020, 14:03Dear Markus
We acknowledge receipt of your complaint. We have escalated your matter to the relevant department.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. We have escalated your matter to the relevant department.
Kind regards,
Sanlam Client Relations
Sanlam's reply24 Apr 2020, 14:03
Official
Dear Markus
We acknowledge receipt of your complaint. We have escalated your matter to the relevant department.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. We have escalated your matter to the relevant department.
Kind regards,
Sanlam Client Relations
Sanlam's replyOfficial
28 Apr 2020, 13:10Dear Markus
We have been informed that the relevant department has processed your request. If you have any further enquiries pertaining to this matter, you may contact the consultant directly for a more expeditious handling of your case.
Kind regards,
Sanlam Client Relations
We have been informed that the relevant department has processed your request. If you have any further enquiries pertaining to this matter, you may contact the consultant directly for a more expeditious handling of your case.
Kind regards,
Sanlam Client Relations
Sanlam's reply28 Apr 2020, 13:10
Official
Dear Markus
We have been informed that the relevant department has processed your request. If you have any further enquiries pertaining to this matter, you may contact the consultant directly for a more expeditious handling of your case.
Kind regards,
Sanlam Client Relations
We have been informed that the relevant department has processed your request. If you have any further enquiries pertaining to this matter, you may contact the consultant directly for a more expeditious handling of your case.
Kind regards,
Sanlam Client Relations
MH
Markus H's updateReviewer Update
26 May 2020, 17:03So after having received a 3 (three) consecutive months, temporary payment relief period from 24 April 2020 I am told that I have been put on the credit bureau for being in errors on my account. I received a new ADDENDUM TO ORIGINAL AGREEMENT (SMALL AND INTERMEDIATE AGREEMENT) NOTICE OF EXTENTION TO REPAYMENT TERMS and now I have to deal with being put on the credit bureau for being in errors, is this what Sanlam does to their clients.
MH
Markus H's update26 May 2020, 17:03
Reviewer Update
So after having received a 3 (three) consecutive months, temporary payment relief period from 24 April 2020 I am told that I have been put on the credit bureau for being in errors on my account. I received a new ADDENDUM TO ORIGINAL AGREEMENT (SMALL AND INTERMEDIATE AGREEMENT) NOTICE OF EXTENTION TO REPAYMENT TERMS and now I have to deal with being put on the credit bureau for being in errors, is this what Sanlam does to their clients.
Sanlam's replyOfficial
27 May 2020, 10:33Dear Markus
We are sorry again to hear of your experience. We have escalated this matter with the relevant department for further investigation.
Regards,
Sanlam Client Relations
We are sorry again to hear of your experience. We have escalated this matter with the relevant department for further investigation.
Regards,
Sanlam Client Relations
Sanlam's reply27 May 2020, 10:33
Official
Dear Markus
We are sorry again to hear of your experience. We have escalated this matter with the relevant department for further investigation.
Regards,
Sanlam Client Relations
We are sorry again to hear of your experience. We have escalated this matter with the relevant department for further investigation.
Regards,
Sanlam Client Relations