CU
Charmaine U
1 reviews | Active since Feb 2015
29 Jun 2020, 13:20
No response from Customer services to update banking details
I have been sending nonstop messages and tried numerous times to call Sanlam Directaxis loans, just to update my banking details and have had no response. They keep debiting the wrong account and leave me with ridiculous banking fees. PLEASE CONTACT ME. How difficult can it be? I want all my charged fees back please.
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Replies (2)
Sanlam's replyOfficial
29 Jun 2020, 13:45Dear Charmaine
We acknowledge receipt of your complaint.
The matter has been referred to the relevant department for urgent handling.
Kind regards
Client Relations
We acknowledge receipt of your complaint.
The matter has been referred to the relevant department for urgent handling.
Kind regards
Client Relations
Sanlam's reply29 Jun 2020, 13:45
Official
Dear Charmaine
We acknowledge receipt of your complaint.
The matter has been referred to the relevant department for urgent handling.
Kind regards
Client Relations
We acknowledge receipt of your complaint.
The matter has been referred to the relevant department for urgent handling.
Kind regards
Client Relations
Sanlam's replyOfficial
30 Jun 2020, 12:16Dear Chairmaine
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Kind regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Kind regards
Client Relations
Sanlam's reply30 Jun 2020, 12:16
Official
Dear Chairmaine
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Kind regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Kind regards
Client Relations