FS
Francis S
1 reviews | Active since Oct 2020
20 Jul 2021, 16:08
No response from assupol clients service team on double monthly premium payments.
I changed my method of payment from a salary stop order to a debit order in the month of June 2021. They have sent me proof that the method has been changed and assured me that payment will only be made from the debit account.
On the 1'st of July assupol deducted from the debit account.
However on the 15'th of July they took money from the salary stop order again. I have tried to get them to refund the money but have recieved no response form the client service email after numerous attempts.
I would like to have this matter resolved and my funds reversed ASAP or the matter will be taken up with my legal team.
Please ensure that all communications is done via email from this point forward.
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Replies (3)
Sanlam's replyOfficial
20 Jul 2021, 16:37Good day Francis, thank you for your review. We will investigate this and provide further feedback to you by direct e-mail. My apology for any inconvenience caused. Regards, Assupol Complaints Manager
Sanlam's reply20 Jul 2021, 16:37
Official
Good day Francis, thank you for your review. We will investigate this and provide further feedback to you by direct e-mail. My apology for any inconvenience caused. Regards, Assupol Complaints Manager
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Francis S's updateReviewer Update
20 Jul 2021, 16:39Okay thank you for the feedback, much appreciated.
FS
Francis S's update20 Jul 2021, 16:39
Reviewer Update
Okay thank you for the feedback, much appreciated.
Sanlam's replyOfficial
21 Jul 2021, 07:04You're welcome
Sanlam's reply21 Jul 2021, 07:04
Official
You're welcome