NO response for new customers

I want to change my current life insurance and asked Sanlam for a quote a week ago. They called me to take my details and promised to call me the next day to set up everything. I never received a call from them and when I sent them an email on Monday I got no response. Send them a second email today but decided that if this is how they treat new potential customers then this service is really worth a mention to protect other future customers. If they don't even respond to new individuals, how will they respond to older loyal individuals? Wees versigtig rondom Sanlam want hulle gaan beloftes maak en jou ignoreer van daar af.