MD
Michael D
1 reviews | Active since Oct 2010
25 Nov 2015, 14:55
No response for death claims
On the 5th of November, I submitted all the necessary forms for the death claim, as per the email response I received, it will take up to 15 working days. I have emailed numerous times enquiring on the progress of the claim but with no response. I would like it if someone could let us know the status of the claim and how much longer it will take. The website where you can track the claim just returns an error so it leads me to think that the claim process has not even been started yet. I just need some correspondence from Sanlam to let us know everything is on track or if there is a problem, etc.
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Sanlam's replyOfficial
25 Nov 2015, 15:08Hello MikeDam,
We acknowledge receipt of your complaint and would like to apologise for the inconvenience caused. We will refer this matter to management of our Death Claims department for urgent investigation.
Kind Regards
Client Relations
We acknowledge receipt of your complaint and would like to apologise for the inconvenience caused. We will refer this matter to management of our Death Claims department for urgent investigation.
Kind Regards
Client Relations
Sanlam's reply25 Nov 2015, 15:08
Official
Hello MikeDam,
We acknowledge receipt of your complaint and would like to apologise for the inconvenience caused. We will refer this matter to management of our Death Claims department for urgent investigation.
Kind Regards
Client Relations
We acknowledge receipt of your complaint and would like to apologise for the inconvenience caused. We will refer this matter to management of our Death Claims department for urgent investigation.
Kind Regards
Client Relations