No Response After 3 Weeks — Final Days of 21-Day Processing Window for Trust Fund Claim

I submitted my trust fund claim to Sanlam LBF over three weeks ago. I understand their stated processing window is 14 to 21 days, with payments made only on weekends. This coming weekend and the following Tuesday, 5 August, mark the end of this period.

Despite this, I have received no confirmation, update, or payment — and my repeated attempts to get a response have been ignored, including emails to customer service.

I am exhausted and frustrated by the silence. I am not asking for special treatment — I am simply trying to access money I am legally entitled to. Why does everything have to be so difficult?

I demand: • Immediate confirmation of my claim’s status • A clear timeline for payment • Accountability for the lack of communication

If this matter is not resolved promptly, I will escalate to regulatory authorities.