JK
Jaco K
1 reviews | Active since Jul 2016
22 Nov 2019, 06:52
No response
I sent Sanlam a query on Monday the 18th of November 2019. A automatic response was sent back that they will respond as soon as possible, but with no indication of how long I should expect to wait. A query the previous week was answered within a day.
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Replies (2)
Sanlam's replyOfficial
22 Nov 2019, 07:38Dear Jaco
We acknowledge receipt of your complaint and will refer it for urgent investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will refer it for urgent investigation.
Kind regards
Sanlam Client Relations
Sanlam's reply22 Nov 2019, 07:38
Official
Dear Jaco
We acknowledge receipt of your complaint and will refer it for urgent investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will refer it for urgent investigation.
Kind regards
Sanlam Client Relations
Sanlam's replyOfficial
25 Nov 2019, 14:13Good day, Jaco We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client. RegardsClient Relations
Sanlam's reply25 Nov 2019, 14:13
Official
Good day, Jaco We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client. RegardsClient Relations