SN
Sandiso N

1 reviews | Active since Jun 2011

10 Sept 2025, 09:04

No response

I have submitted a claim on Sat, 06 Sep 2025 and up until today no calls from them when they are claiming that all queries will be responded within 3 hours. Ticket Nr. query is 997235 was assigned.

0
Replies (3)
Sanlam
Sanlam's reply10 Sept 2025, 09:17
Official
Dear Sandiso, thank you for your review. Our apology for the frustration caused. We will urgently have this attended to and provide feedback to your direct e-mail. Regards, Assupol Complaints Manager.
SN
Sandiso N's update10 Sept 2025, 09:21
Reviewer Update
It's funny how you swift reply into these platforms than directly to your customers.

Regards
Sanlam
Sanlam's reply10 Sept 2025, 09:22
Official
Your response is noted, our apology again for the inconvenience.