RR
Ruhaun R
1 reviews | Active since Sept 2021
21 Sept 2022, 17:03
No response
I have been waiting from the 6th of September for feedback on my claim status and still no response i was told 10 to 15 working days even when i phone and ask if someone can call me back nothing happens
Helpful (0)
Replies (11)0
Replies (11)
Sanlam's replyOfficial
22 Sept 2022, 08:23Good day Ruhaun
We are sorry to hear this and have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
We are sorry to hear this and have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's reply22 Sept 2022, 08:23
Official
Good day Ruhaun
We are sorry to hear this and have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
We are sorry to hear this and have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's replyOfficial
22 Sept 2022, 10:38Hi Ruhaun
We have received confirmation that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
We have received confirmation that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
Sanlam's reply22 Sept 2022, 10:38
Official
Hi Ruhaun
We have received confirmation that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
We have received confirmation that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
RR
Ruhaun R's updateReviewer Update
29 Sept 2022, 04:53And until today i have still no feedback can anyone tell me what steps i can take. Sanlam is verry good at taking our money but when it comes to a pay out there is always a problem
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Ruhaun R's update29 Sept 2022, 04:53
Reviewer Update
And until today i have still no feedback can anyone tell me what steps i can take. Sanlam is verry good at taking our money but when it comes to a pay out there is always a problem
Sanlam's replyOfficial
29 Sept 2022, 10:17Good day Ruhaun
We are following up with the relevant team.
Regards
Sanlam Client Care
We are following up with the relevant team.
Regards
Sanlam Client Care
Sanlam's reply29 Sept 2022, 10:17
Official
Good day Ruhaun
We are following up with the relevant team.
Regards
Sanlam Client Care
We are following up with the relevant team.
Regards
Sanlam Client Care
Sanlam's replyOfficial
29 Sept 2022, 15:20Hi Ruhaun
We have received confirmation that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
We have received confirmation that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
Sanlam's reply29 Sept 2022, 15:20
Official
Hi Ruhaun
We have received confirmation that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
We have received confirmation that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
RR
Ruhaun R's updateReviewer Update
11 Oct 2022, 09:23And today i get a msg thats saying still 2weeks more its been from the 6 of September wil never recommend Sanlam to anyone
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Ruhaun R's update11 Oct 2022, 09:23
Reviewer Update
And today i get a msg thats saying still 2weeks more its been from the 6 of September wil never recommend Sanlam to anyone
Sanlam's replyOfficial
11 Oct 2022, 10:05Good day Ruhaun
We are following up with the relevant team.
Regards
Sanlam Client Care
We are following up with the relevant team.
Regards
Sanlam Client Care
Sanlam's reply11 Oct 2022, 10:05
Official
Good day Ruhaun
We are following up with the relevant team.
Regards
Sanlam Client Care
We are following up with the relevant team.
Regards
Sanlam Client Care
Sanlam's replyOfficial
11 Oct 2022, 15:58Hi again Ruhaun
We have received feedback that you have been sent an email with an update regarding your claim.
Regards
Sanlam Client Care
We have received feedback that you have been sent an email with an update regarding your claim.
Regards
Sanlam Client Care
Sanlam's reply11 Oct 2022, 15:58
Official
Hi again Ruhaun
We have received feedback that you have been sent an email with an update regarding your claim.
Regards
Sanlam Client Care
We have received feedback that you have been sent an email with an update regarding your claim.
Regards
Sanlam Client Care
RR
Ruhaun R's updateReviewer Update
11 Oct 2022, 16:05Still feedback but no payment date 6 weeks now really i hope everyone sees how sanlam operates
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Ruhaun R's update11 Oct 2022, 16:05
Reviewer Update
Still feedback but no payment date 6 weeks now really i hope everyone sees how sanlam operates
Sanlam's replyOfficial
11 Oct 2022, 16:30Thanks for your feedback.
You are welcome to correspond with them directly if you have further concerns.
Regards
Sanlam Client Care
You are welcome to correspond with them directly if you have further concerns.
Regards
Sanlam Client Care
Sanlam's reply11 Oct 2022, 16:30
Official
Thanks for your feedback.
You are welcome to correspond with them directly if you have further concerns.
Regards
Sanlam Client Care
You are welcome to correspond with them directly if you have further concerns.
Regards
Sanlam Client Care
RR
Ruhaun R's updateReviewer Update
13 Oct 2022, 09:15Finally got feedback from Sanlam but with a attitude. Its been 6weeks already and stil they can't give me a a date of payment
RR
Ruhaun R's update13 Oct 2022, 09:15
Reviewer Update
Finally got feedback from Sanlam but with a attitude. Its been 6weeks already and stil they can't give me a a date of payment