No respect for agreements and no customer service!

Sanlam personal loans, sure they will help you with your loan but so far I am experiencing the worst! I am not comfortable to have any debit orders on my account and we have made an agreement that they can process the first debit order and thereafter I can make eft payments, so far I have been requesting refunds on a monthly basis because they are not keeping to our arrangement, I cannot reverse the debit order as the amount is to high as have to contact. The service provider and I cannot stop the debit order because the amount is to high, I even left the debi check mandate unapproved and they still debiting on a monthly basis, I have sent so many emails I lost count where I request to stop debiting, I feel they don’t respect my request, they don’t respect when a agreement was reached and they don’t respect the fact that I did not give them any consent to debit from my account other than the first debit order! How long do I have to keep begging this company to stop debiting from my account, I pay eft every month and every month you debit from my account! It’s like talking to a wall, where is the customer service here! This is ridiculous I am not happy really!