NO REFUND SINCE 15 NOVEMBER 2022 FROM SAFRICAN

On the 15th November 2022, SAFRICAN debited my account twice. I called the following day to inquire about the error and I was told that it was an error on their side and that I would be refunded with an extra R100. To this day I have not been refunded. I have called SAFRICAN 5 times to make a follow up and each time I am told, by different agents, that my query will be escalated to the finance department. I am tired of wasting my time and airtime with the calls. That transaction affected my other debit orders. SAFRICAN please return my money!