No refund

Good day my name is Zane welcome and I am writing to you on behalf of my fiance

Few months back I introduced her to one of Sanlam agent who is from toekomsrus he goes by the name of Abel Modise who help her open a Sanlam funeral plan. But before she could finalize the paper work she canceled the policy so me myself told Abel to cancel the policy

He then ask for ID copy whice I provided him with he also needed a letter from my fiance but he said he'll do on behalf of her so he promised everything is done on he's side wich I have proof that he confirmed with me the policy is canceled

Surprisingly they debit money from her account.,i then went back to Abel, Abel told me they'll refund her.. He then gave us a refund form and asked fordocuments like bank statements etc

Till today they haven't refunded her an waiting so long they even debit her 3 times already

We went to the sanlam branch in randfontein and they are unable to assist because theres no records of this policy so she's paying for something that does not exist she already lost R900 plus and I think Abel or someone who is working with him is not doing they're job because he just keep on promising he'll fix it

I have Hess intermediary advise no whice is 301905 I'd no *** and cell no ***

I really hope Sanlam can end this nightmare please it's affecting my relationship as well

Kind regards

Zane welcome