No reason for non payment of death claim

Item: Sanlam
Rating: 1
Author: Ansie H

This seems to be the only way to get a Manager at Sanlam Employee Benefit's attention. Claim number ***5 (ID: ***) L.J. Swart death claim refers: Please be advised that we see no reason why this payment has not been made yet. Everything that could go wrong has already gone wrong. Our client has not had an income for 5 months and she is literally starving. Please have the manager of this case phone Trevor Roelofsz – the broker – on *** – to explain the situation asap.

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Replies (2)

Sanlam's replyOfficial

18 Sept 2020, 13:21

Dear Ansie

We acknowledge receipt of your complaint. Your matter has been escalated to the relevant department for further assistance.

Kind regards,
Sanlam Client Relations

Sanlam's reply18 Sept 2020, 13:21

Official

Dear Ansie

We acknowledge receipt of your complaint. Your matter has been escalated to the relevant department for further assistance.

Kind regards,
Sanlam Client Relations

Sanlam's replyOfficial

01 Oct 2020, 11:03

Dear Ansie

We sincerely apologise for the service experience received.

Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment.

Please feel free to contact the consultant directly should you have any further enquiries.

Kind regards,

Sanlam Client Relations

Sanlam's reply01 Oct 2020, 11:03