LT
Leon T

1 reviews | Active since May 2013

06 Dec 2022, 11:12

No reaction and no reply.

Have been trying just to receive an email that acknowledges the receipt of a Cede document I emailed to their *** address ....nothing after weeks!. They keep sending these emails with a useless reference number promising reaction between 24-48 hours everytime I make an inquiry but nothing...no reaction from them.

I will strongly advise anybody to rather be cautious with regards to dealing with Assupol as they obviously are currently unable to render even a minimum service to their long time policy holders (20 years).

I am totally disappointed in Assupol..thought they were a customer orientated company but it seems to be the opposite now.

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Replies (1)
Sanlam
Sanlam's reply06 Dec 2022, 13:10
Official
 Good day Leon, thank you for your review. Please accept our sincere apology for the delay in acknowledging the cession request submitted. We will be in direct communication with you regarding the progress of your cession request.  Regards, Assupol Complaints Team