No professionalism and no humanity

A family member recently submitted a claim with Safrican. The claim was queried on the grounds that the doctor’s stamp on the BI form was unclear. When the family member contacted the doctor, the doctor requested that a Safrican representative call her directly. She explained that she would not re-stamp the form, as doing so could be regarded as *****ulent. Safrican declined to make the call. In addition, emails escalated to senior management, including the CEO, have gone unanswered. The overall handling of this matter has been disappointing. Based on this experience, I would advise others to consider alternative providers.