No payout on claim after 3days cause claim was closed

I hqve death in the family. Both me and my sister has a policy on the deceased. We forwarded our documents and claim on Monday, my sister received her payout on Tuesday morning. IMy claim was closed because they somehow thought that the documents was completed incorrectly. I called Wednesday and explained I need the funds but got nothing yet. Today which is Thursday I was contqcted to ask in regards to me as well as my sister's claim and I told them it is two different claimants and different polocies. I just received an sms stating that my request for policy to be reinstated has been completed. Now I would like to know if I don't get this money today, how will I be able to leave for Oudtshoorn from Wellington if I do not have any money. This is really bad service. Very dissapointed