No payout on approved claim
I have submitted ALL required documentation for my GAP cover claim 10/07/2019. Received my ticket number *** to confirm that my claim has been received. On the documentation & the contract that we entered into it clearly states that you will have to wait 5-7 work days for claims to be paid out. I have now been waiting 25 working days. Every time I call the matter just gets escalated and told that the claim has been approved for payout! So if it's been approved for payout WHY have you not paid??!! I cannot get an answer from anyone and the management staff is simply ignoring this matter
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Replies (3)
Sanlam's replyOfficial
15 Aug 2019, 16:00Dear Lelanie
We acknowledge receipt of your complaint and will refer it for urgent investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will refer it for urgent investigation.
Kind regards
Sanlam Client Relations
Sanlam's reply15 Aug 2019, 16:00
Official
Dear Lelanie
We acknowledge receipt of your complaint and will refer it for urgent investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will refer it for urgent investigation.
Kind regards
Sanlam Client Relations
's updateReviewer Update
15 Aug 2019, 16:02 Not holding my breath for a response..... I get the same email every time and nothing after that. No answers on my phone enquiries either. Your company is a JOKE!
's update15 Aug 2019, 16:02
Reviewer Update
Not holding my breath for a response..... I get the same email every time and nothing after that. No answers on my phone enquiries either. Your company is a JOKE!
Sanlam's replyOfficial
21 Aug 2019, 08:34Good day Lelanie We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.Regards
Client Relations
We value you as a client.Regards
Client Relations
Sanlam's reply21 Aug 2019, 08:34
Official
Good day Lelanie We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.Regards
Client Relations
We value you as a client.Regards
Client Relations