No payout from Sanlam life cover for months!

I am so disappointed with the lengthy turnaround time from Sanlam to pay out. My father passed away on the 17 September 2022,my Mother and I did our claims on the same day. I had a funeral cover that never paid out within 48 hours as promised. I had to make endless calls and escalate the matter just for Sanlam to meet their obligation to me as a client. For my Mother it worse, as to date nothing has been paid to her from the Life insurance that she has with Sanlam. This is absolutory frustrating that after 3 months, no payment has come with no updates or a probable date of pay out to work with. I am extremely disappointed with Sanlam for both my Mother and I.