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nkohlozu N
1 reviews | Active since Dec 2014
08 Jan 2021, 22:26
No payment received for voluntary claim since 21 December 2020
I submitted a death claim on the 21st December. Did follow up, not all payment has been received. No feedback.
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Sanlam's replyOfficial
15 Jan 2021, 10:00Good morning Hlonepha. Thank you for bringing this matter to our attention. We apologise for the poor service you have received from us. This is not in keeping with the standard service that we at Safrican pride ourselves in. We have sent your query to the relevant team and it will be prioritised. Kindly reply to this message with your policy number/ID number. In the meantime, please know that we value your support.
Kind Regards,
Safrican Team
Sanlam's reply15 Jan 2021, 10:00
Official
Good morning Hlonepha. Thank you for bringing this matter to our attention. We apologise for the poor service you have received from us. This is not in keeping with the standard service that we at Safrican pride ourselves in. We have sent your query to the relevant team and it will be prioritised. Kindly reply to this message with your policy number/ID number. In the meantime, please know that we value your support.
Kind Regards,
Safrican Team