NO payment of shares, 3 months down the line

<p>The service and excuses my mother has received from Assupol is appalling. </p> <p> </p> <p>She has been given the run around for more than 3 months. She was 1st told the funds from the demutualized of her shares would be made on 31/05/2017, and the date came and went with no word from the company. After calling a few tmes and eventually going to a branch she was told the date had been moved to the end of June. </p> <p> </p> <p>June ended and once again no payment and no word. After enquiring she was once again told that the date had been moved to 31/07/2017.</p> <p> </p> <p>On the 26/07/2017 she sent an email to ********** to check if everything was still on track but received no response. She then once again went to the Pretoria (Du Toidt Street ) branch on 01/08/2017 and was assured by the consultant she saw that the payment had been made the previous day.</p> <p> </p> <p>Skip to today and the money STILL has not found its way into her bank account. After calling the call centre and speaking to Buti, she was told that staff received an email from mamagement this morning informing them of a delay in payments from Computershare's side. He told her that payments will be made on 16/08/2017.</p> <p> </p> <p>What on earth ever happened to client service???? You have clients'contact details, a simple sms to keep them updated goes a very long way!!! Why leave people hanging?? WHY???</p> <p> </p> <p>Please put us in contact with Computershare so we can enquire for ourselves what the holdup is. This is beyond ridiculous and very dissappointing.</p> <p> </p> <p>Come on Assupol!!!</p>