No payment made even after claim is finalized and all required approval!!!!!

Dear Sanlam

Please help me understand what you mean when you say you are working on it? a payment that was approved on the 18th of August...what are you working on?

Different consultants say different things on different days.So we dont even want to call anymore.

Also i wanted to know why is it that you are able to send advances without a problem but when its time to send all the money,we keep hearing when we call ..that you are working on it?what does that mean?

Please send the money,you have worked on it long enough now.

Disheartened