Hellopeter
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JM
JABU M

1 reviews | Active since Aug 2015

24 Jan 2022, 22:05

NO Payment

Its very irritating that every time a person want update from Sanlam must come to hellopeter. When we call we hold for long until phone cut off, we send email still no response. How long does it a take for Tax directive???? Deceased mother has not received payment.

0
Replies (8)
Sanlam
Sanlam's reply24 Jan 2022, 22:08
Official
Dear Jabu

We are sorry to learn of the service you have received. Please provide the deceased policy details in private field for further investigation.

Regards
Sanlam Client Relations 
Sanlam
Sanlam's reply25 Jan 2022, 09:49
Official
Dear Jabu

We are looking into your matter and will be in touch. 

Regards 
Sanlam Client Relations
JM
JABU M's update25 Jan 2022, 17:52
Reviewer Update
NO REPLY NO UPDATE NO COMMUNICATION WHATSOEVER!!!!!! Thats how Sanlam treat their clients
Sanlam
Sanlam's reply26 Jan 2022, 09:48
Official
Good day Jabu

We are terribly sorry that you have not yet received feedback. We are following up with the relevant department. 

Regards 
Sanlam Client Relations
JM
JABU M's update04 Feb 2022, 12:04
Reviewer Update
Can Sanlam please pay deceased's mother. What does it take long for Sanlam to make payment.
Sanlam just pay beneficairies so that we dont have to deal with your horrible service anymore
Sanlam
Sanlam's reply04 Feb 2022, 13:04
Official
Dear Jabu

We are following up with the responsible team. 

Regards
Sanlam Client Relations
JM
JABU M's update04 Feb 2022, 16:19
Reviewer Update
The next communication we want from Sanlam is the date when the money will be paid.
Sanlam
Sanlam's reply08 Feb 2022, 12:28
Official
Dear Jabu 

Your comments are noted and we informed the business unit as well. 

Regards
Sanlam Client Relations