VS
Vuyisile S
1 reviews | Active since Feb 2021
10 Feb 2021, 08:53
No Payment!
I'm very disappointed in the non service recieved from your company. My sister passed away on the 18th January aand all required documents were submitted on the 22nd January however there is still no payment. My sister has been with Safrican for over 10 years yet we had to borrow money to bury her as someone is not doing their job thoroughly. You call no one picks up and if they do the phone disconnects and no one bothers to call you back. We have been very patient with you guys already I think it's time this is taken to the Ombudsman.
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Replies (3)
Sanlam's replyOfficial
11 Feb 2021, 08:09Good morning Vuyisile. Thank you for bringing this matter to our attention. We apologise for the poor service you have received from us. This is not in keeping with the standard service that we at Safrican pride ourselves in. We trust our call centre has given you a call to resolve this, but should you not be happy, kindly let us know and will will prioritise this matter. In the meantime, please know that we value your support.Kind Regards,Safrican Team
Sanlam's reply11 Feb 2021, 08:09
Official
Good morning Vuyisile. Thank you for bringing this matter to our attention. We apologise for the poor service you have received from us. This is not in keeping with the standard service that we at Safrican pride ourselves in. We trust our call centre has given you a call to resolve this, but should you not be happy, kindly let us know and will will prioritise this matter. In the meantime, please know that we value your support.Kind Regards,Safrican Team
VS
Vuyisile S's updateReviewer Update
11 Feb 2021, 10:54Good day. I am pleased to inform you that payment was finally received yesterday after speaking to Nozipho. I wish one didn't have to take this route in order for our issue to be resolved.
VS
Vuyisile S's update11 Feb 2021, 10:54
Reviewer Update
Good day. I am pleased to inform you that payment was finally received yesterday after speaking to Nozipho. I wish one didn't have to take this route in order for our issue to be resolved.
Sanlam's replyOfficial
11 Feb 2021, 11:36Good morning, we are pleased to hear that your query was resolved and that the claim was paid.
Kind Regards,
Safrican Team
Kind Regards,
Safrican Team
Sanlam's reply11 Feb 2021, 11:36
Official
Good morning, we are pleased to hear that your query was resolved and that the claim was paid.
Kind Regards,
Safrican Team
Kind Regards,
Safrican Team