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Donna S

1 reviews | Active since Mar 2011

13 Mar 2018, 08:06

No pay out for a Death Claim

Its been 18 months since my father passed away and I am still waiting for his retirement death claim to pay out. I was contacted by Sanlam to fill out a form as I was selected as the beneficiary for this claim. I filled out and submitted the form to Sanlam. I have not heard anything back, I have emailed numerous times and do not get any response!!

Please let me know how I can proceed as I do not know why the claim has not been paid out.

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Replies (4)
Sanlam
Sanlam's reply13 Mar 2018, 08:49
Official

Good day DonnaSud

I would like to escalate this to the correct department. Do you perhaps have a plan number.

Regards

Client Relations

Sanlam
Sanlam's reply13 Mar 2018, 09:23
Official

Good day DonnaSud

Sanlam has diverse products and unfortunately the systems are not integrated. The plan number would allow me to identify which Sanlam department deal with your claim.

Regards

Client Relations

Sanlam
Sanlam's reply13 Mar 2018, 10:18
Official

Hi DonnaSud

Yes definitely. I thank you for your co-operation. I will escalate it to the relevant department. You should get a response directly from them soon.

Always quote the plan number should have have any further enquiries going forward.

Regards

Client Relations

Sanlam
Sanlam's reply15 Mar 2018, 14:34
Official

Good day DonnaSud

We have been informed that the claim has been finalised and feedback was provided.

Thank you for bringing this to our attention.

Regards,

Client Relations