JM
Jennifer M
1 reviews | Active since Mar 2013
07 Oct 2022, 16:20
No pay out - 79hours and counting
79hours later my death claim still not paid out. Only receiving a message today at 13:30 that they will let me know of progress in 48 hours!!! That time we're burying my father tomorrow! Never again will I insure with Assupol. All the TV ads about a seemless process of claiming is absolute nonsense!!!
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Sanlam's replyOfficial
10 Oct 2022, 05:51Dear Jennifer, my sincerest condolences, on behalf of Assupol, on the loss of your father. My apology also for the inconvenience caused by the undue delay of the payment of the funeral claim. We confirm that payment of the claim was made on Saturday, 8 October. Kind regards, Assupol Complaints Manager
Sanlam's reply10 Oct 2022, 05:51
Official
Dear Jennifer, my sincerest condolences, on behalf of Assupol, on the loss of your father. My apology also for the inconvenience caused by the undue delay of the payment of the funeral claim. We confirm that payment of the claim was made on Saturday, 8 October. Kind regards, Assupol Complaints Manager