No pay out 4 months later

The claim has been submitted 4 months ago and still to date no resolution or payout for the income protection. The policy is paid monthly to avoid the inconvenience of ever been short paid or not paid at all. Sanlam has not held their end of the deal when it came to turn around times and now I am in a bigger mess financially. This has added to my stress and financial crisis I am facing. I want a resolution ASAP and can't wait till the 19th of September 2025. This is unacceptable and also not adhering to the turn around times given.