no pay out

In October last year I was admitted in hospital for bronchonumonia, to this day, sanlam has not finalised my claim after sending me from pillar to post for this document if not the other. Its about a year now and I'm still waiting. This has become such a frustrating process and its however unacceptable because their agents will tell, you only need to complete 1 form, and I've been sent for hospital files and, and, and but still nothing.