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PK
Paul K

1 reviews | Active since Nov 2015

07 May 2018, 13:47

No one seems to care

A whole month and still no payout after being promised 10 days...

0
Replies (8)
Sanlam
Sanlam's reply07 May 2018, 15:12
Official

Good day PaulKN7

Can you provide us with your Sanlam reference number as we are unable to trace the record with your ID number.

Regards

Client Relations

PK
Paul K's update07 May 2018, 15:16
Reviewer Update
********** 6
Sanlam
Sanlam's reply07 May 2018, 15:52
Official

Good day PaulKN7

I will forward an e-mail to you.

Regards

Client Relations

PK
Paul K's update07 May 2018, 15:56
Reviewer Update
I have rep**** to the email
Sanlam
Sanlam's reply07 May 2018, 16:01
Official

Good day PaulKN7

We have escalated your complaint to the relevant department.

Regards

PK
Paul K's update08 May 2018, 13:12
Reviewer Update
A new day and still nothing from Sanlam... The "relevant department" doesn't seem to care...?
Sanlam
Sanlam's reply08 May 2018, 14:16
Official

Good day

Thank you for bringing this to our attention. We will follow up with the relevant department to ensure that they contact you. Please accept our sincere apology for the delay in contacting you.

Kind Regards,

Client Relations

Sanlam
Sanlam's reply10 May 2018, 08:57
Official

Thank you for your patience . We have been informed that feedback was provided to you via email.

Regards,

Client Relations