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1 reviews | Active since Jun 2016

26 Aug 2018, 16:37

No one knows how to help

On the 19th July, I sent a complaint to Sanlam regarding the way my late husband's policy was being handled. After bouncing from several departments, I still haven't gotten feedback. Sanlam pretends to care and work off the basis of integrity, but really, I don't think they even understand their own processes. Case and point, the claims department didn't even read my complaint and indicated that there was no record.

As a Sanlam customer, is this the level of compassion and professionalism I can expect? It's no surprise that there are so many details, there isn't even a tracking or reference number.

0
Replies (4)
Sanlam
Sanlam's reply26 Aug 2018, 16:42
Official

Good day Poovendran

Thank you for bringing your complaint to our attention. We will investigate what went wrong and contact you tomorrow.

Kind regards

Client Relations

Sanlam
Sanlam's reply31 Aug 2018, 08:14
Official

Dear Mr Baccus

Tthe consultant at ACA Employee Benefits tried to reach you telephonically. Unfortunately her calls were not answered. She did leave messages requesting that you return her call. Please contact her for more information regarding this matter.

Kind Regards,

Client Relations

's update31 Aug 2018, 12:48
Reviewer Update
I've spoken to Wilna Booysen. She believes that my best course of action is to take Sanlam to High Court. In an industry with several Ombudsman, that hardly feels like there is any amount of care or thought. My case isn't that complicated - a committee made a ruling about the distribution of funds, and neither the Life Ombudsman nor the Pension Fund Adjudicator are able to investigate, or audit the committee because of the way Sanlam has set up the policy. There really is no dignity in that.
Sanlam
Sanlam's reply31 Aug 2018, 13:38
Official

We take note of your post.

Regards,

Client Relations