1 reviews | Active since May 2017

06 Jul 2017, 09:18

No-one answering the phone

<p>SANLAM sent me an email to say that I have dividends which are to be paid to me.. SANLAM uses Computershare to manage this process.</p> <p> </p> <p>I have been calling Computershare for more than 2 weeks and the phone is NEVER answered.</p> <p> </p> <p>How is one supposed to get hold of them if they dont even provide an email address as an alternative?</p> <p> </p> <p> </p> <p>SANLAM - this is shocking that you select a company to provide services who is worse than any government department when it comes to answering their phone. HAve any of you EVER tried to call the number?</p> <p> </p> <p>This is really totally unacceptable</p>

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Replies (2)
Sanlam
Sanlam's reply06 Jul 2017, 09:41
Official

Good day

We acknowledge receipt of your complaint and apologise for the service you've experienced. We will investigate the matter and provide you with feedback.

Kind Regards,

Client relations

Sanlam
Sanlam's reply06 Jul 2017, 16:24
Official

Good day

We have been informed that a representative from Computer share made contact with you and provided you with feedback.

Thank you and Regards,

Client Relations